Cloud consulting
- Evaluating the current IT infrastructure and business processes to determine the cloud adoption needs.
- Suggesting the best-fitting cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
- Preparing a risk mitigation plan for cloud adoption.
- Cloud security planning and assessment.
Managed IT services
- Monitoring, troubleshooting, and evolving any or all components of IT infrastructure and applications.
- Managing and optimizing cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
- Providing multi-tier request and incident handling related to IT infrastructure and applications.
- Designing and maintaining IT security infrastructure.
Security assessment and planning
- IT security consulting.
- Comprehensive security assessments: e.g., to evaluate all aspects of medical device security.
- Security testing of apps and IT infrastructures.
- Penetration testing.
- vulnerabilities assessment
IT assessment and strategic planning
- Assessing the maturity of your IT delivery and ITSM processes.
- Defining the current value your IT brings to the enterprise and determining the gaps with the desired state of your IT.
- Devising a comprehensive growth strategy based on your current IT maturity.
Network Design, Installation & Protection
- Network Infrastructure Installation
- SIEM.
- DDoS protection.
- Email security.
- Firewalls, IDS / IPS, DLP implementation and setting.
- Antivirus protection.
Infrastructure management consulting
- Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
- Analyzing infrastructure management policies and processes and defining their weaknesses.
- Setting improvement objectives.
- Designing a new infrastructure or its components.
- Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
- Selecting new technologies and tools and providing guidelines on their setup and integration with the existing systems.
Incident management consulting
- Evaluating the current incident management practices, processes, and tools to identify areas for improvement.
- Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
- Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
- Devising a security incident management plan.
Problem management consulting
- Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.
- Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
- Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.
Change management consulting
- Devising infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conducting risk assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.
Together, We Can Do Better.
Location:
Adwa Street, Addis Ababa, Ethiopia
Email:
info@etop.com
Call:
+251 912 34 56 78